TASLOG MANAGEMENT SYSTEM
A ticket management system is a software that helps you manage tickets. A ticketing software converts all incoming support requests from multiple channels into tickets.
Overview
Taslog, also known as cases or issues which are raised internally and from customer to get it resolved within the particular time.
KEY FEATURES
emails and sms notifications
You can receive Email and Sms for your each activities
agent and group management
Your events and groups will be organized by our management
design custom workflow for managing tickets
Managing tickets and and workflows are designed by your own
access control
Access control is a security technique that regulates who or what can view or use resources in a computing environment
auto escalate
Your issues will be auto escalate which means the problems and issues will be fixed automatically
report and analytic
The process of exploring data and reports in order to extract meaningful insights, which can be used to better understand and improve business performance
TICKET RAISING SYSTEM WORKS
- A user submits a ticket to the web-based software by sending an email to the helpdesk-monitored mailbox.
- The system notifies you about the ticket by email from Ltick.
- A technician "takes over" the ticket. By this means, he notifies other techs that he will handle the tickets.
- Interact to answer each other’s questions, Posting comments and updates.
- All these activities are done using ticket management system’s web interface.
- If a query is not closed within the deadline, it will get escalated to senior support managers.
- As soon as an issue is resolved, the technician closes the ticket.
Our Clients
Our Clients Feedback
Jemma Stone
CEO, Acme Industries
Kelly Joe
CEO, Acme Industries
Stella Alba
CEO, Acme Industries
Key Features
Efficiency
With a custom solution, developers can analyze the places where things slow down
Integration
Easy integration is a feature that will dramatically increase the performance of a business.
Security
When they identify a vulnerability in a program, they can exploit it in multiple organizations
